Refund
14 days, no questions.
If Fluents isn't for you, email refund@fluents.app within 14 days of purchase. We'll refund the full amount — no questions, no calls, no "stay with us" emails.
How to request a refund
Send an email to refund@fluents.app with:
- The email address you used at checkout, or
- Your license key (the
flnt-…string), or - Your Stripe checkout ID (from the confirmation email)
One of those three is enough. No reason required.
How fast we process it
- Same business day if you email before 18:00 BRT (UTC-3), weekdays.
- Next business day otherwise.
- Stripe usually returns the money to your card in 5–10 business days — that's their processing, not ours.
What happens to your license
Upon refund, your license key is revoked. The app stops working after the next online validation check (usually within 24 hours). You're welcome to re-purchase in the future if you change your mind — we won't hold it against you.
Beyond 14 days
After 14 days, we generally don't process refunds. Exceptions (at our discretion):
- Bug that makes the core functionality unusable and we can't fix within 30 days
- Stripe chargeback handling (we'll honor reasonable disputes)
- Accessibility issues that prevent you from using the product
Case-by-case. Email us, explain, we'll do the right thing.
EU / UK consumers
Under the Consumer Rights Directive (EU Directive 2011/83/EU) and UK Consumer Contracts Regulations 2013, you have a statutory 14-day right of withdrawal for digital goods. This policy matches or exceeds those rights.
Brazil consumers
Under Art. 49 do Código de Defesa do Consumidor (Lei 8.078/1990), you have the right to withdraw within 7 days of online purchase. Our 14-day window exceeds this statutory minimum.
Why we offer this
Because we believe in Fluents and we don't want anyone paying if it's not right for them. Also because trust beats clever retention tactics. If the product can't hold you, we shouldn't try to trap you.
Contact
Refund requests: refund@fluents.app
General: hi@fluents.app
Effective April 2026 · Operated by AraraHQ Tecnologia da Informação Ltda.